Terms and Conditions

Man With a Van Wood Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Wood Green provides removal and transport services to customers within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Wood Green, the provider of removal and transport services.

1.2 "Customer" means any individual, business, or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Service Area" means the locations in which the Company operates, including Wood Green and other areas within the United Kingdom as agreed at the time of booking.

1.5 "Goods" means all items, furniture, personal belongings, equipment, and property handled, transported, or stored by the Company in the course of providing the Services.

1.6 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.

2. Scope of Services

2.1 The Company provides a range of man and van and removal services, including but not limited to local moves, collection and delivery of items, small office moves, student moves, and light commercial transport within its Service Area.

2.2 The specific Services to be provided, including the collection and delivery addresses, dates, times, labour requirements, and any special instructions, will be agreed at the time of Booking.

2.3 The Company reserves the right to decline any Booking that it reasonably believes to be unsafe, unlawful, impractical, or beyond its operational capacity.

3. Booking Process

3.1 Bookings must be made directly with the Company through its accepted communication methods. A Booking is not confirmed until the Customer has received express confirmation from the Company.

3.2 When making a Booking, the Customer must provide accurate and complete information, including:

(a) Full collection and delivery addresses;

(b) Details of the Goods to be moved, including any heavy, fragile, or valuable items;

(c) Information about access at each address, including stairs, lifts, parking restrictions, time limits, and any known obstacles;

(d) Preferred date and time for the Services.

3.3 The Company will rely on the information provided by the Customer when preparing quotes and planning the Services. Any inaccuracy or omission may result in additional charges, delays, or an inability to complete the move as planned.

3.4 The Customer is responsible for ensuring that appropriate parking is available for the vehicle at both collection and delivery addresses. Any parking costs or penalties incurred as a result of inadequate parking arrangements will be charged to the Customer.

4. Quotes and Pricing

4.1 The Company may provide quotes based on an hourly rate, a fixed price, or another agreed pricing structure. The basis of the quote will be communicated to the Customer before the Booking is confirmed.

4.2 Quotes are based on the information supplied by the Customer at the time of enquiry. The Company reserves the right to adjust the price if:

(a) The volume or nature of the Goods differs from that originally described;

(b) Access at collection or delivery is significantly more difficult than stated;

(c) Additional services are required or requested on the day;

(d) There are delays outside the Company’s control, such as waiting for keys or access.

4.3 Unless expressly stated otherwise, quotes do not include the cost of packing materials, disconnection or reconnection of appliances, dismantling or reassembly of furniture, tolls, congestion charges, parking fees, or similar third-party charges.

5. Payments

5.1 The Customer must pay for the Services in accordance with the payment terms agreed at the time of Booking. The Company may require a deposit or full payment in advance to secure the Booking.

5.2 Any balance due must be paid immediately upon completion of the Services, unless alternative arrangements have been agreed in writing before the move.

5.3 The Company accepts the payment methods specified at the time of Booking. The Customer is responsible for ensuring that cleared funds are available.

5.4 If the Services are charged on an hourly basis, the charging period will begin at the agreed arrival time or the time when the vehicle arrives at the collection address, whichever is later, and will continue until completion of unloading at the final delivery point, subject to any minimum charge period advised by the Company.

5.5 If the Customer fails to pay any amount due, the Company reserves the right to:

(a) Charge interest on overdue amounts at a reasonable commercial rate;

(b) Withhold delivery of Goods until full payment has been received;

(c) Recover from the Customer all costs and expenses incurred in the collection of overdue payments.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or reschedule a Booking, they must notify the Company as soon as possible.

6.2 The Company’s standard cancellation charges are as follows, unless otherwise agreed at the time of Booking:

(a) More than 72 hours before the scheduled start time: any deposit paid may be refundable or transferable at the Company’s discretion;

(b) Between 24 and 72 hours before the scheduled start time: the Company may retain part or all of any deposit paid to cover administrative and scheduling costs;

(c) Less than 24 hours before the scheduled start time or failure to be present when the team arrives: the Company reserves the right to charge up to 100 percent of the quoted price.

6.3 If the Customer wishes to amend the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Amendments may result in an adjusted price.

6.4 The Company reserves the right to cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or other operational issues. In such cases, the Company will offer an alternative date or a refund of any payments made for Services not yet performed. The Company will not be liable for any indirect costs or losses arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that all Goods are properly packed, secured, and ready for transport, unless the Company has agreed to provide packing services;

(b) Clearly labelling any fragile, high-value, or special-care items;

(c) Ensuring that all furniture and appliances to be moved are disconnected and dismantled as appropriate, unless otherwise agreed;

(d) Arranging suitable parking and obtaining any necessary permits or permissions;

(e) Being present or represented at both collection and delivery locations to provide access and instructions.

7.2 The Customer warrants that they are the owner of the Goods or have full authority from the owner to allow them to be moved.

7.3 The Customer must not ask the Company to transport any Goods that are illegal, dangerous, hazardous, explosive, corrosive, contaminated, perishable beyond reasonable transit time, or otherwise unsuitable for carriage.

8. Excluded and Prohibited Items

8.1 Unless expressly agreed in writing, the Company does not accept responsibility for transporting the following items:

(a) Cash, securities, deeds, or other financial instruments;

(b) Jewellery, watches, precious metals, or stones;

(c) Antiques, artworks, or items of exceptional value;

(d) Live animals or plants;

(e) Perishable goods requiring special storage conditions.

8.2 The Customer must not include any prohibited items within their Goods. If such items are discovered, the Company may refuse to transport them and may, if necessary, notify the appropriate authorities.

9. Liability and Limitations

9.1 The Company will use reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods or property is limited as set out in this clause.

9.2 The Company will not be liable for:

(a) Normal wear and tear, minor scuffs, or superficial scratches that may occur during handling and transport;

(b) Damage to Goods that are inadequately packed or previously damaged;

(c) Loss or damage resulting from the Customer’s failure to protect or secure items properly, including fragile or high-value items;

(d) Loss or damage arising from circumstances beyond the Company’s reasonable control, including fire, flood, extreme weather, traffic delays, or acts of third parties.

9.3 The Company’s total liability in respect of any claim for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lower of:

(a) The cost of repair or replacement of the affected item; or

(b) A fair and reasonable limit per incident as determined by the Company’s standard insurance cover.

9.4 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of income, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence and details of the alleged loss or damage.

10. Access, Property Damage, and Parking

10.1 The Customer is responsible for ensuring that there is adequate access to the property at both collection and delivery points. This includes ensuring that driveways, stairways, lifts, hallways, and doorways are clear and suitable for moving the Goods.

10.2 The Company will take reasonable care to avoid damage to property. However, the Company shall not be liable for damage arising from moving Goods through areas with restricted or difficult access, where the Customer requested or insisted that the Goods be moved in such a manner.

10.3 Any parking permits, payments, or arrangements required to park the vehicle are the responsibility of the Customer. Any fines, penalties, or towing charges incurred as a result of inadequate or incorrect parking arrangements may be charged to the Customer.

11. Waste Regulations and Disposal

11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal business and will not remove or transport household refuse or mixed waste unless this has been specifically agreed and is legally compliant.

11.2 The Customer must not present for removal any waste or items that require special licences or permits for transport or disposal, unless prior written agreement has been obtained from the Company.

11.3 Where the Company agrees to remove unwanted items, these will be taken only to authorised reuse, recycling, or disposal facilities, in line with relevant regulations.

11.4 The Customer remains responsible for ensuring that any items identified as waste are lawful to be disposed of and do not include hazardous or controlled materials such as chemicals, asbestos, clinical waste, or other regulated substances.

12. Delays and Waiting Time

12.1 The Company will make reasonable efforts to arrive at the agreed time but cannot guarantee exact arrival times due to traffic, roadworks, weather conditions, and other factors outside its control.

12.2 If the start of the Services is delayed by circumstances caused or contributed to by the Customer, including but not limited to lack of access, Goods not being ready, or waiting for keys, the Company may charge for waiting time at its standard hourly rate.

13. Insurance

13.1 The Company maintains insurance cover appropriate for its operations. Details of the scope and limits of cover are available upon request.

13.2 The Customer is encouraged to consider arranging their own additional insurance cover for high-value or fragile items, as the Company’s liability is limited as set out in these Terms and Conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

14.2 The Company will investigate all complaints in good faith and endeavour to reach a fair resolution. This may include, where appropriate, repair, partial refund, or other remedial action, subject to the limitations of liability set out in these Terms and Conditions.

15. Data Protection and Privacy

15.1 The Company will collect and process personal data from the Customer in order to manage Bookings, provide the Services, and handle payments and communications.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such information secure and confidential.

16. Variation of Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s Booking will apply to that Booking.

16.2 Any changes agreed specifically between the Company and the Customer in relation to a particular Booking must be confirmed in writing to be valid.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By confirming a Booking with Man With a Van Wood Green, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.