Privacy Policy

Man With a Van Wood Green Privacy Policy

This Privacy Policy explains how Man With a Van Wood Green collects, uses, stores and protects personal data about its customers in the Wood Green area, and sets out your rights under the UK General Data Protection Regulation and applicable data protection laws. It applies to all customers and prospective customers of Man With a Van Wood Green within the service area, whether you contact us online, by phone, or in person.

Who We Are

Man With a Van Wood Green is a local moving and transport service operating in and around the Wood Green area. For data protection purposes, Man With a Van Wood Green is the data controller in relation to the personal data it collects and processes about its customers.

Personal Data We Collect

We may collect and process the following categories of personal data when you use our services or contact us with an enquiry:

Identification and contact details, such as your full name, address, email address, and any other contact details you choose to provide.

Service and booking information, such as collection and delivery addresses, property access details, preferred dates and times, inventory or descriptions of items to be moved, and any instructions relating to the service.

Communication records, such as details of enquiries, quotes provided, confirmations, complaints or feedback, and any other correspondence you send to us.

Billing and payment information, such as payment method details, amounts charged, and transaction records. We do not store full card details if you pay using a third party payment provider.

Technical and usage data, such as information about how you interact with our website or online forms, including approximate location data, device identifiers, and log data, where this is collected through cookies or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback, or interact with us in connection with our services. We may also receive personal data indirectly when another person arranges a service on your behalf and provides your details, in which case we assume they are authorised to do so.

Purposes and Lawful Bases for Processing

We process your personal data only where we have a valid lawful basis under the UK General Data Protection Regulation. Depending on the circumstances, we may rely on the following lawful bases:

Performance of a contract. We use your personal data to provide our services to you, including handling enquiries and quotes, arranging and carrying out moves, communicating with you about your booking, and managing payments and billing. Without this information, we would not be able to perform the contract we have with you or take steps at your request before entering into a contract.

Legitimate interests. We may process personal data where it is necessary for our legitimate interests or those of a third party and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining accurate records, handling customer queries and complaints, preventing and detecting fraud or misuse, and ensuring the security of our operations.

Legal obligation. We may process and retain certain personal data to comply with our legal obligations, such as tax and accounting requirements, and to respond to lawful requests from law enforcement or regulatory authorities.

Consent. In some cases, we may rely on your consent, for example if we wish to send you certain types of marketing communications that are not covered by legitimate interests, or if we use optional cookies or similar technologies. Where we rely on consent, you may withdraw it at any time by contacting us, and this will not affect the lawfulness of processing before consent was withdrawn.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide, manage and complete moving and transport services, including planning routes, allocating vehicles and staff, and confirming service details with you.

To respond to your enquiries and requests for quotes, and to communicate with you about your bookings, changes, or cancellations.

To manage our relationship with you, including asking for feedback, dealing with complaints, and keeping records of interactions for reference and training.

To administer payments, process invoices or receipts, manage refunds where applicable, and keep appropriate financial records.

To maintain and improve our website, online forms and internal systems, including monitoring usage, troubleshooting issues, and enhancing service quality.

To protect our business, property, staff and customers, including detecting and preventing fraud, misuse, or other harmful activities, and enforcing our terms of service.

To comply with legal and regulatory obligations, and to cooperate with authorities where required by law.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, such as:

IT and hosting providers who support our website, email services, and data storage.

Payment processing providers who handle card or electronic payments and provide secure transaction services.

Service management tools or software providers that help us organise bookings, schedules and customer records.

Professional advisers, such as accountants or legal advisers, where necessary for our business operations and legal compliance.

These processors may only process your personal data in accordance with our instructions and must provide appropriate technical and organisational measures to protect your data. We may also share personal data with law enforcement, regulatory or government bodies where required or permitted by law, or in connection with legal proceedings or claims.

International Transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is protected with appropriate safeguards, such as using standard contractual clauses or relying on an adequacy decision, in accordance with applicable data protection laws.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. The exact retention period will vary depending on the type of data and the reason we hold it.

Customer and booking records are generally retained for a period necessary to handle any queries, complaints or potential legal claims after the service has been completed, and to comply with tax and accounting obligations. In many cases, this will be up to six years from the end of our relationship with you.

Where personal data is no longer needed for the purposes for which it was collected, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

How We Protect Your Data

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage systems, encryption in transit where appropriate, and staff training on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you may ask us to delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.

The right to object. You may object to our processing of your personal data where we are relying on legitimate interests, including for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims.

The right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transfer it to another controller where technically feasible.

Where we rely on consent as a lawful basis, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the details provided on our website or through the usual communication channels you use with Man With a Van Wood Green.

You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we have used your data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. Any updated version will be made available through our usual customer information channels and will apply from the date of publication. We recommend that you review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.